Shipping Order Confirmation As soon as you place your order, you will receive an order confirmation e-mail from david@freedominflatables.com.au. This means that your payment has been successful and the fulfilment of your order has commenced. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will promptly reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), our suppliers will then ship your order directly to you. Order Shipment If your order is in stock, it will be shipped within five business days from the date of your order. We will send you a tracking information within 24 hours of the despatch to the e-mail address you provided when checking out. Please note that some orders contain products that ship from different suppliers, so some products may arrive at different times to others. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at david@freedominflatables.com.au. Damages We want you to have a wonderful shopping experience with Freedom Inflatables, and we are always striving to be the best in the industry. In the unlikely event that any of your items are damaged, we will process a warranty claim on your behalf. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and please take photos. Contact us immediately at david@freedominflatables.com.au so we can take the appropriate steps. Cancellations & Refunds We want your experience with us to be a great one. So if you are unhappy with your purchase, please contact us immediately (MUST be within 30 days of purchase) and we will endeavour to help you in any way we can. To request a refund or exchange please contact us at david@freedominflatables.com.au within 30 days of placing the order. Shipping of items back to us will be at the buyer's expense. Please make sure that the item is unused and in its original packaging If you decide you would like to cancel your order, and it is done so before the item is shipped you will not be liable for any costs. Refunds will only be issued to the original credit card that you use when placing your order. Please email us at david@freedominflatables.com.au, and we can walk you through the process. 12 Month Warranty All of the items listed on our store have a 12-month manufacturers warranty unless otherwise specified. If any item has a warranty that is less than 12 months, it will be detailed in the product description. Do take care to read the descriptions before purchasing. If warranty information is NOT in the product description then be assured that the product DOES come with 12 months of warranty Returns Damages We want you to have a wonderful shopping experience with Freedom Inflatables, and we are always striving to be the best in the industry. In the unlikely event that any of your items are damaged, we will process a warranty claim on your behalf. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and please take photos. Contact us immediately at david@freedominflatables.com.au so we can take the appropriate steps. Cancellations & Refunds We want your experience with us to be a great one. So if you are unhappy with your purchase, please contact us immediately (MUST be within 30 days of purchase) and we will endeavour to help you in any way we can. To request a refund or exchange please contact us at david@freedominflatables.com.au within 30 days of placing the order. Shipping of items back to us will be at the buyer's expense. Please make sure that the item is unused and in its original packaging If you decide you would like to cancel your order, and it is done so before the item is shipped you will not be liable for any costs. Refunds will only be issued to the original credit card that you use when placing your order. Please email us at david@freedominflatables.com.au, and we can walk you through the process. 12 Month Warranty All of the items listed on our store have a 12-month manufacturer's warranty unless otherwise specified. If any item has a warranty that is less than 12 months, it will be detailed in the product description. Do take care to read the descriptions before purchasing. If warranty information is NOT in the product description then be assured that the product DOES come with 12 months of warranty. We accept all credit/debit cards via PayPal